Customer Service

HOW DO I CONTACT YOU ABOUT A STORE QUERY?

We have decided to channel all our customer services through our live chat service, as we believe that this is the best and most responsive service we can offer our wide range of customers. Start a live help chat by clicking the link below.

The service is open between 8AM and 6PM GMT. 

Cavern Live Chat

WHAT CAN I ASK THE CUSTOMER SERVICE TEAM?

They are happy to help with all types of query but are set up to address any issues you have with the Cavern store.  They are even happy to help you to complete your order even if English isn’t your language via translation software.  General enquiries about the Cavern venue, gigs etc. are best handled through the contact us form.

IS YOUR CUSTOMER SERVICE TEAM JUST ENGLISH SPEAKING?


Yes at the moment. We hope to introduce a multi-lingual customer service team in the near future.

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