FAQS

HOW DO I SEARCH FOR A PRODUCT?

There are a number of ways you can search for a product until you find exactly what you're looking for. The most relaxing way to shop with us is to click on ‘Cavern Store’ on the top row of the web-page and browse through the categories and then refine what you are looking for by clicking on each section.

Alternatively, if you know exactly what you want, just type in the product or brand into our search facility [top left of the Website] and we will find you everything related to your specific search. Once you have found what you want, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details

HAS MY ORDER BEEN SHIPPED OUT YET?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way. Our Warehouse team works around the clock so you could receive the email in the day or the night.

I HAVE SEEN A PRODUCT BUT IT NO LONGER SEEMS TO BE IN STOCK

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it's out of stock. However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does Try browsing through our departments within the ‘Cavern Store’ and then refine the type of item you are looking for by clicking on each of the sub-sections.

Alternatively, you can type in the product or brand into our search facility [top left of the Website] and we will find you everything related to your specific search.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, Visa, Visa Electron, MasterCard, Maestro and Delta as methods of payment.